TERMS AND CONDITIONS OF USE
TERMS AND CONDITIONS OF USE OF THE WEBSITE AND PURCHASE AND SALE OF PRODUCTS THROUGH THE ONLINE STORE
Import
This document (together with any document referred to herein) sets out the terms and conditions governing the use of this website and the purchase of products through this website (hereinafter referred to as the “Terms”).
Please read these Terms carefully. By using this website or placing an order through it, you agree to be bound by these Terms. If you do not agree to all of the Terms, do not use this website.
These Terms may be subject to change. It is your responsibility to review them periodically, as the Terms in effect at the time you use the website or at the time the Agreement (as defined below) is entered into will apply.
Your details and your visits to this website
The information or personal data you provide to us is subject to processing. By using this website you consent to the processing of such information and data and you declare that all information and data you provide to us is true and accurate.
Use of the website
By using this website and/or submitting an order through it, you undertake:
- Use the website only to submit legitimate inquiries or orders.
- Do not place false or fraudulent orders. If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the relevant authorities.
- Provide us with your correct and accurate e-mail address, postal address and/or other contact information. By doing so, you agree that we may use this information to contact you if necessary.
If you do not provide us with all the information we need, we may not be able to complete your order.
By submitting an order through the website, you warrant that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.
Service availability
The products offered through this website are only available in Greece.
Drawing up the contract
The information contained in the Terms and the details contained on this website do not constitute an offer to sell, but rather an invitation to inquire. No contract shall be deemed to have been formed between us and you in respect of any products until your order has been expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, then this will be refunded in full.
To place an order, you will be asked to follow the online shopping process and click the “Complete Order” button to submit the order. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted, as it constitutes an offer from you to us to purchase one or more products. All orders are subject to our acceptance and such acceptance will be confirmed by sending you an e-mail confirming that the product has been dispatched (“Dispatch Confirmation”). The contract for the purchase of a product between us (“Contract”) will only be considered concluded when we send you the Dispatch Confirmation.
The Contract will only apply to the products whose dispatch we have confirmed in the Dispatch Confirmation. We are not obliged to supply you with any further products that may be part of your order until such products have been confirmed in a separate Dispatch Confirmation.
Product availability
All product orders are subject to availability and in this light, in the event of supply difficulties or out of stock, we reserve the right to inform you of similar products of equal or superior quality and value, which you can order. If you do not wish to order such similar products, we will refund you the amount you may have paid in full.
Order rejection
We reserve the right to withdraw any product from this website at any time, and/or to remove or edit any material or content on this website. Although we make every effort to fulfill all orders placed with us, exceptional circumstances may arise where we may need to refuse to fulfill an order after we have already sent you the Order Confirmation, which we reserve the right to do at any time in our sole discretion.
We shall have no liability to you or any third party for the withdrawal of any products from this website, whether sold or not, as well as for the removal or editing of any material or content of the website or for the refusal to process or accept an order after we have sent you the Order Confirmation.
Surrender
Subject to the provisions of the article above regarding the availability of products and subject to exceptional circumstances in this case, we will make every effort to complete your order for the product(s) listed in the Shipment Confirmation by the delivery date specified in the Shipment Confirmation or, if no estimated delivery date has been specified, within 10 days from the date of the Shipment Confirmation.
However, delays may occur in the following cases:
- Specialized products
- Unforeseen circumstances
- Delivery area
If for any reason we are unable to meet the delivery date, we will inform you and offer you the option to either continue shopping with an extended delivery time, or cancel the order with a full refund. Please note that deliveries are not made on Saturdays and Sundays.
For the purposes of these Terms, “delivery” will be deemed to have taken place or the order will be deemed to have been delivered upon signature of the receipt of the products at the agreed delivery address.
Failure to deliver
If we are unable to deliver the products to you, they will be returned to us and we will contact you immediately to arrange their re-delivery.
If you are not at the delivery point at the agreed time, please contact us to reschedule the delivery for another day.
If, after 15 days from the time your order is ready for delivery, the order in question has not yet been delivered for reasons beyond our control, we will assume that you wish to cancel the Contract and the Contract will be deemed to have expired. As a result of the termination of the Contract, we will refund the price paid for the products in question as soon as possible and in any event within 30 days of the date on which we consider that the Contract has expired. In such cases, we have the right to charge you with any delivery costs and other costs incurred as a result of the termination of the Contract.
Risk and ownership
Responsibility for the products passes to you from the moment of delivery.
Ownership of the products passes to you either upon our full collection of all amounts due in relation to the products, including shipping costs, or upon their delivery (as defined in Article 9) if this occurs earlier than collection.
Price and payment
The price of each product will be as stated on our website from time to time, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate, however errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm the order at the corrected correct price or cancel it. If we are unable to contact you, we will assume that your order has been cancelled and if you have already paid for the products, we will refund you the full amount paid.
We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you a Dispatch Confirmation), where the error in the price is obvious and undisputed and could reasonably have been recognised by you as such.
The prices on our website include VAT but not shipping costs, which are as defined in the Delivery Costs Guide and which will be added to the total amount due.
Prices may change at any time, however (notwithstanding the above) any changes will not affect any order for which you have already been sent an Order Confirmation.
Once you have completed your shopping and all the products you wish to purchase have been added to your cart, the next step will be to complete the checkout process and pay. To do this, follow the instructions displayed on our website during the product ordering process.
Payment can be made by debit, cash on delivery or prepaid Visa and Mastercard cards. To minimize the possibility of unauthorized access, your card details will be encrypted. After receiving your order, we will request a pre-authorization of your card to ensure that there is sufficient credit balance to complete the transaction. The purchase amount will only be charged to your card if your order is shipped for delivery from our warehouse.
By pressing the "COMPLETE ORDER" button, you confirm that the card belongs to you.
Cards are subject to validity checks and authorization by your card issuer. If we do not receive the required payment authorization, we are not responsible for any delay or non-delivery and we will not be able to enter into a Contract with you.
Alternatively, you are given the option to pay for your order by cash on delivery, following the instructions provided on our website, if you choose this payment method.
Liability and disclaimer
Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the purchase price of that product.
Without prejudice to the above, nothing in these Terms excludes or limits in any way our liability in the following cases:
- Death or personal injury caused by our negligence,
- Fraud or fraudulent misrepresentation
- For any matter for which it would be unlawful or unfair for us to exclude or limit, or to attempt to exclude or limit, our liability.
Without prejudice to the preceding paragraph and to the maximum extent permitted by law, unless otherwise stated in these Terms, we assume no liability for the following, regardless of the cause arising:
- Loss of income or revenue
- Loss of commercial activity
- Loss of profits or contracts
- Loss of expected savings
- Data loss, and
- Waste of administrative resources or working hours.
Due to the open nature of this website and the possibility of errors during the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or received from this website, unless otherwise expressly stated on the website.
All product descriptions, information and material posted on this website are provided "as is" and without any warranty, either express or implied, or in any other way implied.
To the maximum extent permitted by law, but without excluding anything that could not be lawfully excluded in the case of consumers, we disclaim all warranties of any kind.
Intellectual property rights
All content of the online store, including distinctive titles, trademarks, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of www.jeannelboutique.gr and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the store has obtained a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public regarding the actual provider of the online store is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only after prior written consent of the ZENBEE store or any other copyright holder. The names, images, logos and distinctive features listed and describing the online store with the jeannelboutique trademark or the products or services of the store or third parties, are assets of the store or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not provide in any way a license or right to use them by third parties.
You acknowledge and agree that all copyright, trademarks and other intellectual property rights in and to all material and content provided as part of the website are at all times reserved by us or our licensors. Their use is only permitted with the express authorization of us or our licensors. This does not prevent you from using this website to the extent necessary to create a copy of an order or the Contract details.
Viruses, piracy and other electronic crimes
You may not misuse this website by knowingly transmitting viruses, Trojan horses, worms and other malicious software or other material that is malicious or technologically harmful. You may not attempt unauthorized access to this website and its server, or to any other server, computer and database connected to our website. You undertake not to attack the website through a denial of service attack or through a distributed denial of service attack.
Breach of this obligation may constitute a criminal offence under applicable law. Any such breach will be reported to the relevant law enforcement authorities with whom we will cooperate in order to reveal the identity of the electronic offender. Similarly, in the event of such breach, your right to use this website will be immediately terminated.
We are not responsible for any loss or damage caused by a denial of service attack, viruses or other malicious software or technologically harmful material that may infect your computer, its components, data or any other material due to the use of this website or the downloading of material contained on it or similar material from another website to which this page refers.
Links to our website
Our website may contain links to other websites and resources provided by third parties. These links are provided for informational purposes only, and the content of such websites or resources is not under our control. Therefore, we accept no liability whatsoever for any loss or damage that may arise from the use of such links.
Notifications – communication
All notices submitted by you to us must be submitted via our online contact form or by telephone. Notices from us to you will be made either via e-mail or telephone.
Notice will be deemed to have been duly served and received immediately upon posting on our website or 24 hours after sending an e-mail. Sufficient proof in the case of e-mail, that such e-mail was sent to the designated e-mail address of the recipient.
Transfer of rights and obligations
The Agreement between you and us is binding on you and us and our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent.
We reserve the right to transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition shall not affect your statutory rights as a consumer or void, reduce or otherwise limit any express or implied warranty we may have given you.
Force Majeure Events
We are not liable or responsible for any failure to perform or delay in performing any of our obligations under the Agreement caused by events beyond our reasonable control (Force Majeure Event). A Force Majeure Event is any act, event, failure to perform, omission or accident beyond our reasonable control and specifically includes (but is not limited to) the following:
- Strikes, lockouts or other union actions.
- Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster.
- Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.
- Inability to use public or private telecommunications networks.
- Acts, decrees, laws, regulations or government restrictions.
- Any strike, breakdown or accident in the shipping and postal services or other means of transport.
The performance of our obligations under any Contract shall be deemed to be suspended for the period during which the Force Majeure Event lasts and the time for the performance of our obligations shall be extended for a period equal to the duration of such period. We will use all reasonable endeavours to bring the Force Majeure Event to an end or to find a solution which will enable the performance of our obligations under the Contract notwithstanding the Force Majeure Event.
Partial invalidity clause
If any competent authority determines that any of these Terms or provisions of the Agreement are invalid, illegal or unenforceable to any extent, such terms or provisions shall be severed to that extent from the remaining terms and provisions, which shall continue in effect to the fullest extent permitted by law.
Right to amend these terms
We reserve the right to revise and amend these Terms from time to time.
At the time you order products from us or use this website, you are subject to our then-current policies and Terms, unless any modification to our specific policies and Terms is required by law or government authority, in which case any changes will also apply to orders you had submitted prior to the changes.
Privacy statement
We use the information stored in the “cookie” files for advertising and statistics, as well as for better functioning of the website, so that it adapts to the individual needs of users. You can change the “cookie” settings in your browser. If you leave these settings unchanged, the “cookies” will be stored in the memory of the device you are using. Changing the “Cookie” settings may limit the functionality of the website.
We absolutely respect the personal data of our customers.
Personal data provided to us by a customer will not be disclosed to any third party for commercial purposes, without the customer's prior express consent.
The information entered on this website will remain confidential.
Credit and other card information is not stored on our website.
This website uses “cookies” to provide you with a more convenient shopping experience. “Cookies” are only used to recognize that you are entering the site, so that we do not have to ask you to subscribe to newsletters on every page. If your web browser is set to reject “cookies”, you will be persistently asked to subscribe to our newsletters. In this case, you can easily change this setting.
Law and jurisdiction
The use of the website as well as the purchase of products through it are governed by Greek law.